HIT Solutions ICTouch
  Home   About Us   Services   Partners   Contact Us   Call » 08 6467 7701
Microsoft® Partner
Solutions integrating Microsoft Windows Server platforms.
 
Leading Edge Member
Your local member of Leading Edge Computers Australia.
 
Toshiba Service Partner
The worlds best notebooks supplied and serviced.
 
Genuine Intel® Dealer
Quality and stability - Intel® server and desktop platforms.
 
Service Centre

 

Repair & Warranty Service Centre

 

HIT Solutions provide repair services for all brands of computers, laptops and servers.

We provide a range of IT and computer related servicing including:

  • System Repairs and Upgrades
  • Hardware Analysis
  • Fault Diagnosis
  • System Optimisation
  • Virus and Malware Removal
  • Software Installation and Removal
  • Hard Drive Imaging
  • Data Recovery
  • Data Migration
  • OS Downgrades
  • Insurance Reports
  • Warranty Repair (Toshiba, Brother, ASI, Edsys, Fuji Xerox)

Customers can book computers and equipment in at our Kalgoorlie Repair Centre during opening hours 8:30am to 5pm Monday to Friday.

A booking fee of $66 is required on check in and covers the initial half hour of service which usually involves diagnosis, and is deducted from the final service fees.

 

What should I bring to book in?

 

If you are booking a desktop PC in for service we just need you to bring in your tower.

If you are booking in your notebook computer we will also need your notebook power supply.

Leaving your notebook bag with us is optional and will provide your notebook with extra protection while it waits for servicing, but if you leave your bag, please take all non-essential items with you to avoid loss.

Information we need to know about your booking includes:

  • Your password - We need access to the user profile that has administrator rights.
  • A description of the fault you are experiencing - It's not turning on, no lights, no fans... It won't eject a DVD... I get pop-ups and my system is very slow... etc...
  • Any events that have recently occurred to your system - Windows Updates, antivirus software virus definition updates, soft/hardware installation, etc...
All the information you can provide helps us to diagnose whats wrong and be able to fix your PC.

If you are booking in on behalf of someone else, you need to have the above information or the owner needs to be contactable during business hours so we can follow up with them. The sooner we have the information we need, the faster we can service your gear!

If you are booking in a Toshiba Warranty repair, we may need to sight your proof of purchase, so please bring a copy with you if you have it.

Unless we need to test specific items like your LCD, keyboard, mouse or other items, we won't need anything other than your computer. If you aren't sure if we will need other items like software CD's, LCD's, etc... just call us on (08) 6467 7701 before you come in and we can advise you.

 

TIP: Getting my system home again...

 

Once you have brought your system home from the repair centre, you'll have to plug your LCD, keyboard and mouse, and other peripherals back in.

The cable spagetti under your desk can be hard to make sense of if you don't unplug and plug in your system very often. Under the desk is usually dark and poky, limiting your visual and physical access.

To help with this, your computer cabling is usually colour coded, has reference symbols imprinted on the casing, and are shaped a particular way so they only go in specific sockets a specific way round...

However, if this colour coding and shaping still doesn't help, you can make plugging back in easier by tagging your cables as you unplug them so you know where they go when you get the machine back.

You can also arrange to have a HIT onsite technician deliver your repaired computer and set it back up on your network by using our Stress-Free IT service at a special rate only for Repair Centre customers.

 

TIP: Avoid Virus Infection

 

 

The standard precautions to avoid a classic virus infection have not changed in a long time:

  • Do not open files you receive on disk or by email unless you scanned them with your antivirus application first.
  • Do not open files a stranger sent you at all, nor files that seem to be coming from known persons, but are not accompanied with a personal letter (your friends machine might be infected and sending them out automatically).
  • If it sounds too good to be true, it usually is.
  • Install anti-virus software from a well-known, reputable company, UPDATE it regularly, and USE it regularly.

New viruses come out every single day; an anti-virus program that hasn't been updated for several months will not provide much protection against current virii.

 

Word of the Week

 

Malware: short for malicious software, is software designed to secretly access a computer system without the owner's informed consent.

The expression is a general term used by computer professionals to mean a variety of forms of hostile, intrusive, or annoying software or program code.

The term "computer virus" is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

Software is considered to be malware based on the perceived intent of the creator rather than any particular features. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, scareware, crimeware, most rootkits, and other malicious and unwanted software.

Malware is not the same as defective software, which is a software that has a legitimate purpose but contains harmful bugs.

Definition courtesy: http://en.wikipedia.org/wiki/Malware

Opening Hours:

8:30am - 5pm Monday - Friday, except public holidays.

HIT Solutions accepts: